Refund policy

Ronex Sports Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:

  • Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

  • A receipt or proof of purchase is required.

To start a return, contact us at info@ronex.us.
Please note that returns must be sent to the following address:

Ronex Sports
4423 Highway 91 North
Mountain City, TN 37683
United States

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back without requesting a return will not be accepted.

For any return-related questions, contact us at info@ronex.us.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., personalised items)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

Unfortunately, we do not accept returns on sale items or gift cards.

If you're unsure about your specific item, please contact us at info@ronex.us.

Exchanges

For a fast exchange:

  1. Return the item you have.

  2. Once accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason.

The item must be:

  • In the same condition you received it

  • Unworn or unused, with tags, and in original packaging

  • Accompanied by a receipt or proof of purchase

Refunds

Once we receive and inspect your return, we will notify you about the refund approval.

  • If approved, you’ll be refunded on your original payment method within 10 business days.

  • Your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your refund approval, contact us at info@ronex.us.